Fraud Prevention Information

We are aware that some customers have received fraudulent e-mails from supposed buyers and sellers. Drive encourages you to use good judgment in dealing with potential buyers and sellers.

We take your security seriously, so please take note of our position on transactions online:

  • We do not get involved in transactions between buyers and sellers. You will never receive a message from Drive requesting payment info for a vehicle.
  • We do not verify information about buyers and sellers.
  • We do not offer escrow services nor do we endorse any programs.

Here are a few tips to help you buy and sell with confidence:

  • Confirm contact information - know the buyers' identity, address, and phone number before handing over the keys. Be especially cautious with overseas buyers
  • Secure payment first - Do not transfer ownership until you have the equivalent of cash for the agreed upon price. Use caution if the buyer proposes a complicated payment process.
  • Beware of counterfeit cashiers and certified checks - verify the account is legitimate and that sufficient funds are available to cover the check.
  • Be extremely cautious in dealing with inquiries claiming to be from a foreign agency - rarely will an agency or foreign government contact private individuals for the purpose of exporting vehicles.

As in all consumer transactions, there is no substitute for a healthy skepticism and your own good judgment. Remember, if a deal sounds too good to be true, it probably is.

Some additional information provided by the Federal Bureau of Investigation (FBI):

Avoiding Non-Delivery of Merchandise

  • Make sure you are purchasing merchandise from a reputable source.
  • Do your homework on the individual or company to ensure that they are legitimate.
  • Try to obtain a physical address rather than merely a post office box and a phone number, call the seller to see if the number is correct and working.
  • Send them e-mail to see if they have an active e-mail address and be wary of sellers who use free e-mail services where a credit card wasn't required to open the account.
  • Consider not purchasing from sellers who won't provide you with this type of information.
  • Check with the Better Business Bureau from the seller's area.
  • Check out other web sites regarding this person/company.
  • Don't judge a person/company by their web site.
  • Be cautious when responding to special offers (especially through unsolicited e-mail).
  • Be cautious when dealing with individuals/companies from outside your own country.
  • Inquire about returns and warranties.
  • The safest way to purchase items via the Internet is by credit card because you can often dispute the charges if something is wrong.
  • Make sure the transaction is secure when you electronically send your credit card numbers.
  • Consider utilizing an escrow or alternate payment service.

If you have been a victim of fraud, you can contact Detective Michael Loftin (757) 664-7189 or the FBI at http://www.fbi.gov/majcases/fraud/internetschemes.htm or at http://www.ic3.gov/

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